Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs
IGN
Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs
Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.
Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won’t give me his number and the rest of the management won’t either. Customer service is the only place people even have a chance to be heard, and that’s why they get mad. It’s a systemic problem and companies use cheap replaceable employees to defer it.
Then don’t yell at anyone, just boycott the company. It doesn’t matter how justified your anger is, that doesn’t make it right to abuse people.
I agree
Why are you even yelling?
Typically people do that when they are angry
You just don’t buy the product?
It is so weird, these people are arguing over the ability to keep a piece of plastic so they can then throw more money at Sony. For entertainment.
Doesn’t justify the behavior. The company must retaliate to do their due diligence to their employees.
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