Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs
IGN
Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs
Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.
Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
That’s just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?
Sure, yelling at them is bad.
But this is way more than that
You can’t ask for anything, or they could arbitrarily decide you broke the agreement. You can’t protest in any way, or they decide you broke the agreement.
Merely asking for what you’ve paid for to be returned to you is grounds for banning your profile now.
They only mention repeated or unreasonable requests. Not requests in general. It does not appear to be true that Asking for a refund gets you banned.
Yes, and companies can be trusted to not abuse their unquestioned power over their users.
They certainly don’t have a track record of fucking over users!
Why are you defending a multi billion dollar company like they’re paying you?
Them not adhering to their own policies is a different issue as their policies not being sensible. Attacking one using the other as reasoning is being unreasonable.
And who is the arbiter of unreasonable? Sony.
It’s their policy, they get to determine what is unreasonable, not some independent neutral third party.
I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won’t give me his number and the rest of the management won’t either. Customer service is the only place people even have a chance to be heard, and that’s why they get mad. It’s a systemic problem and companies use cheap replaceable employees to defer it.
Then don’t yell at anyone, just boycott the company. It doesn’t matter how justified your anger is, that doesn’t make it right to abuse people.
I agree
Why are you even yelling?
Typically people do that when they are angry
You just don’t buy the product?
It is so weird, these people are arguing over the ability to keep a piece of plastic so they can then throw more money at Sony. For entertainment.
Doesn’t justify the behavior. The company must retaliate to do their due diligence to their employees.
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And asking for refunds when we were all essentially scammed? They sold us the “games” under false pretenses.
When did they do that? I guess you could ask for a partial refund if they weren’t advertised correctly. But that would not amount to much money after all.